Help Centre


The Big Bad Wolf Online Book Sale will begin on 23rd December 2020 and end on 2nd January 2021 at 11:59PM.

From the date of your purchase, delivery will take approximately 15 to 21 business days.

Reasonable delivery charges will automatically be computed at the checkout page before you complete your order. Charges are based on local delivery rates only. There are no additional taxes or customs charges.


FREE SHIPPING is applicable with a minimum nett spend of MMK60,000 and above in a single order. It will be shown automatically on your checkout page.

Big Bad Wolf Books Sdn Bhd will take care of customs clearance procedure. In the event if there is any need for documents, we will contact you.


Once you have placed your order, you will receive the following email notifications confirming the status of your order. 

1. Order Confirmation – Order Number Provided (Once Order is Captured and payment if confirmed)

2. Shipping Confirmation – Tracking number Provided (Ready to be Shipped) 

You may then click the ‘Track your order’ link at the bottom of the page on our website the status of your order. 


We will email a tracking number that will enable you to check the status of your order on the respective courier company’s website.

Link: https://rgexpress.com.mm/[U1]


It is not possible to amend or cancel items. The Big Bad Wolf Online Book Sale is only of short duration, orders are processed and packed as quickly and efficiently as possible. Hence, please be sure to check through your cart carefully before making payment.

Cancellation of an order is not possible once it has been processed. Please be sure to check your email (inbox/junk/spam) to ensure you have not missed an order invoice before you proceed to make a new order. Should you still be unsure, you may email us at supportmm@bigbadwolfbooks.com.


If the status of your order indicates as “Pending”, it means that payment was not made or captured. To verify if your order was successful, we would recommend to check your email (inbox/junk/spam) to see if you have received an invoice.


Log in to your account and click on “My Orders”. Once you see the order in question, click on “Reorder” on the far right. If you wish, you may add more items to your cart before you make payment. Please be sure to clear your cache and cookies before beginning this whole process.


Please do email us at supportmm@bigbadwolfbooks.com with details below and we will be happy to assist you:

1. Your registered e-mail address with BBW Online

2. The discount code that you have been trying to use.


Log in to your account and click on “My Order” to check on the status of your order. Alternatively, you may check your email (inbox/junk/spam) to view your order invoice. In the event you have not received the invoice or are unable to check on the status of your order, please do not hesitate to email us at supportmm@bigbadwolfbooks.com.


To register, simply click on the ‘Register’ link and it will lead you to the registration page for you to fill in the required credentials. Registration is Free.

We have a huge selection of books and other items spanning a wide variety of categories and genres. To make it easy for you to browse, you can navigate using one of two ways:

Search Field:

Enter a book title, author, keyword or ISBN into the Search field found at the top of our webpage and then press the 'search' button (magnifying glass icon).

Categories:
An extensive list of categories and sub-categories can be found at the top of the webpage, with drop-down menus. Just move your mouse pointer and click on the categories or sub-categories you want.


That isn’t possible as the Big Bad Wolf Online Book Sale does not take special orders at the moment.


In order to change the information in your account you will need to Log In to your account and click on Profile. You will then be able to change your information from that page onwards.

The most likely reason is that there are books in your cart that are “Out of Stock”. You will need to remove the out of stock books and then proceed to “Checkout”.

Please bear with us. Our customer service team will respond to your enquiry within 24 hours.

All our books are new.

Many of them are printed specially for us, others are overstock or remaindered books.

These originate from publishers who have printed too many copies of a new title, sent them for sale at regular book stores, and then had them returned by retailers.

This is how we obtain so many books at such good prices, enabling us in turn to pass these savings on to our customers.

The books are sometimes marked on their base with a black pen to indicate their status, but they are all nonetheless essentially brand new.

All you need to do is register on our website with the required credentials and you will automatically be enrolled as a member.

You will be entitled to attractive discounts on selected items.

Please visit “Exclusive Deals” for more information.


For a quick checkout experience, please ensure that you are logged in before placing an order. Once logged in:
Step 1: Select the Book of your choice

Step 2: Click on the ‘Add to Cart’ icon

Step 3: Click the Shopping Cart Icon

Step 4: Confirm the details of the item(s) you have ordered

Step 5: Key in your user-ID and Password. If you are a new customer, click on ‘Register Account’ and fill in the following details such as:

- Shipping Address

- Payment Method

Proceed to ‘Checkout’.

You may continue to shop and add as many items as you wish to your order, as long as you have not proceeded to Checkout and made payment. Unfortunately, we are unable to combine orders or add items to an order once it has been paid for.


Upon receiving your order, we will send you a notification email. In the unlikely event that we are unable to fulfil your order for any reason, we will notify you and process a refund for you.


We suggest that you complete your purchase as soon as you have placed your items in your cart as all items are available only “While Stocks last”. We are unable to guarantee that your chosen items will still be available later.


Please try refreshing your browser and clearing your cookies and cache. If the problem persists, please email a screenshot to supportmm@bigbadwolfbooks.com so that we may assist you further.


Yes, notification emails will be sent to you confirming the status of your order once you have placed it. The emails that you will receive are:

1. Order Confirmation – Order Number Provided (Once Order  is Captured and payment confirmed)

2. Shipping Confirmation – Tracking number Provided (Ready to be Shipped)

As our online store is set up to process your orders quickly and efficiently, please be sure to enter a complete address upon your checkout. However, if any changes are needed, you will need to contact us at supportmm@bigbadwolfbooks.com and we will attempt to amend. Please note this will incur additional delivery charges.

The modes of online payment that we accept are:


1. Visa and Mastercard Credit Cards

2. Visa and Mastercard Debit Cards

3. Internet Banking from participating banks

In the unlikely event that you do not receive your order within the specified delivery period, please check with the relevant courier company or by contacting us at supportmm@bigbadwolfbooks.com with the details.


We regret that our courier partner company only schedules deliveries weekly, from Mondays to Fridays with no delivery on Public Holidays.


Please contact the relevant courier company and provide your tracking number for them to investigate and revert to you accordingly. If at all there is an issue that persist, please do not hesitate to email us at supportmm@bigbadwolfbooks.com


Please notify us via email at supportmm@bigbadwolfbooks.com and include the following information. We will investigate and keep you advised accordingly.

1. Order Number

2. Photos of the damage item(s)


We are unable to cancel, combine or add items to an order once it has been placed. To avoid this predicament, we encourage you to spend as much time as you want shopping, deciding and checking the order before proceeding to Checkout to make payment.

For further assistance, please email us at supportmm@bigbadwolfbooks.com.

If you encounter any of these issues, please try refreshing your browser, clear cookies and cache. If the problem still persists, please email us at supportmm@bigbadwolfbooks.com.Please include a screenshot of the error in your email for us to be able to assist you further.


Please clear your cache and cookies and try again. Should this issue persist, please do not hesitate to email us at supportmm@bigbadwolfbooks.com. Please include the details below so that we can assist you efficiently.

1. Screenshots/Images of the issue or error.

2. The browser that you are using, i.e. Chrome, Internet Explorer, Mozilla Firefox, etc.

3. The device that you are using, i.e. IOS or Android.




Promotion mechanics is set as per below:
• Buy any 2 books and get another book for free (MK4500 each)

• Promotion is valid for all visitors of Big Bad Wolf Book Online Sale Myanmar

• Promotion is valid for books categorized under Scholastic Interesting Facts Category

• Customers would need to select any 3 books categorized under Scholastic Interesting Facts Category to activate the promotion

• There is no limit to the number of times this promotion can be activated

• Big Bad Wolf Books reserves the right to amend the Terms & Conditions of this promotion at any time without prior notice 

Promotion mechanics is set as per below:
• Buy any 1 book and get another book for free (MK4500 each)
• Promotion is valid for all visitors of Big Bad Wolf Book Online Sale Myanmar
• Promotion is valid for titles/books categorized under “White Star Classic Fairy Tales”
• Customers would need to select any 2 books categorized under “White Star Classic Fairy Tales” to be eligible for the “Buy 1 Free 1” promotion
• There is no limit to the number of titles that can be purchased
• Big Bad Wolf Books reserves the right to amend the Terms & Conditions of this promotion at any time without prior notice

 Promotion mechanics is set as per below:
• Buy any 2 books and get another book for free
• Promotion is valid for all customers of Big Bad Wolf Book Online Sale Myanmar.
• Promotion is valid for titles/books categorized under “Magical Deal”
• Customers would need to select any 3 books categorized under “Magical Deal” to be eligible for the “Buy 2 Free 1” promotion
• There is no limit to the number of titles that can be purchased
• Free books apply to the books with the lowest price
• Big Bad Wolf Books reserves the right to amend the Terms & Conditions of this promotion at any time without prior notice

Promotion mechanics is set as per below:

• Get free shipping with minimum nett spend of MMK60,000

• This promotion is ONLY applicable for deliveries within Myanmar

• No promo code is required; free shipping will be automatically applied at checkout when you purchase MMK60,000 nett and above.

• Nett Sales is calculated after all sales discounts and promotions have been subtracted from gross sales amount

• Once your order has been placed, delivery will take approximately 15 - 21 business days.

• Big Bad Wolf Books reserves the right to amend the Terms & Conditions of this promotion at any time without prior notice.

Coupon  Code: “DISCOUNT15

 

• Redemption Period: The redemption dates must be between 23 December 2020 (GMT +6:30) to 30 December 2020, 23:59pm (GMT +6:30) (inclusive) (“Redemption Period”).

• Redemption Limit: Only during the Booking Period.

• Coupon code cannot be stacked and combined with other coupon code , promotions or special offers and cannot be used on any previous orders.

• For orders that have been made without the usage of “DISCOUNT15” coupon, no refund will be allowed.

• The coupon code entitles you to 15% off the price of the selected book titles only from the Exclusive Deals page. (https://mm.shopbigbadwolfbooks.com/pages/exclusive-deals)  

• Other Terms & Conditions apply.

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